Quintess Skincare Returns Policy
30-Day Returns
If you change your mind about your purchase, you are welcome to return your product to us.
- · Items must be returned within 30 days after your purchase date.
- · We will need to receive the items back unopened, unused and in the original packaging for change of mind, ordered incorrect item.
- · Gift cards / Vouchers purchased can not be returned and are not redeemable for cash unless faulty
- · For returns processed through the returns form below, the customers will pay for their shipping and receive a full refund of their item(s).
- · Items bought on sale or with the use of discount code will be refunded at the price paid after discount.
Reasons for return
Change of Mind
If the product received back to us is unopened, unused and in the original packaging. You will need to return within 30 days of purchasing the item(s) and pay for return shipping.
Ordered incorrect Item
Sometimes we make mistakes. You can return your item(s) if you ordered incorrectly, as long as the item(s) is unopened, unused and in the original packaging. You will need to return within 30 days of purchasing the item(s) and pay for the return shipping.
Damaged in transit
If you have received an item(s) that has arrived damaged, please take a photo and contact us within 7 days of delivery using the return form.
Please don’t dispose of the item until we’ve had a chance to chat with you!
Received incorrect Item
If you have received the wrong item(s), you can return your item(s) free of charge and Quintess Skincare will cover any shipping costs. Please complete your return using the returns form below.
Faulty Item
If the item you have received is faulty, please contact us with a detailed description of the product fault and a photo if possible using the returns form below to organise a replacement or refund including any shipping costs incurred.
Thank you for shopping with us at Quintess Skincare.